Effective date: September 22, 2026 · Last updated: September 22, 2026
These SMS Terms & Conditions (“Terms”) govern the Leak Stop / Throughline text messaging program operated by Throughline (“we”, “us”). By opting in, you agree to these Terms and our Privacy Policy.
Leak Stop sends customer-care and service-related SMS (for example missed-call follow-up, appointment reminders, technician status, and related updates) to mobile numbers that have opted in.
Primary opt-in path: when you call Leak Stop / Throughline (or an HVAC shop using Leak Stop) about a service request, an agent may obtain your express verbal consent to send transactional / customer-care SMS about that request. See our public CTA description: SMS opt-in.
Secondary / optional path: if a website checkbox or form opt-in is offered, checking the box or submitting the form with your mobile number constitutes consent under these Terms.
Opt-in is voluntary and is not required to purchase goods or services.
Message frequency varies based on your service activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Major U.S. carriers are supported. Availability may vary by carrier and device.
We use your mobile number and related messaging data as described in our Privacy Policy. Mobile numbers are not shared with third parties for their marketing and are not sold. We do not sell your personal information.
You may not use the program for unlawful, abusive, or fraudulent purposes, or to harass others.
We may update these Terms. Continued participation after an update constitutes acceptance. The “Last updated” date will reflect changes.